Client Feedback
What Our Clients Say About Working Through Change with Orrundo
These are the experiences shared by the organisations we have worked with across Malaysia — in their own words, with their own details.
Back to Home80+
Engagements completed
4.8
Average client satisfaction
8
Years in change advisory
67%
Clients from referrals
Client Voices
From the Organisations We Have Worked With
Ros Azlin
Head of HR, Financial Services · KL
"We used the Change Readiness Conversation ahead of a significant restructure. What struck me most was the candour in the readiness summary — it surfaced concerns we had not heard directly from our teams. Having that clarity before we announced anything changed how we approached the communication plan entirely. It was money well spent for a week's work."
May 2025
Kevin Wong
Operations Director · Petaling Jaya
"We engaged the Transition Support Programme when we were rolling out a new operations framework. The change plan that came out of the sessions was practical — not theoretical. My only wish is that we had started slightly earlier in the process, but that was our planning issue rather than theirs. The communication outlines were particularly useful for our line managers."
April 2025
Nadia Ibrahim
Managing Director · Shah Alam
"The Advisory Retainer gave us a sounding board we did not know we needed. Throughout a difficult quarter of restructuring, having Suraya available to think through decisions with me — before we acted on them — made a real difference to how measured our approach was. The Closing Reflection Report was something I shared with my board."
May 2025
Tan Hui Ling
General Manager · Cyberjaya
"I appreciated that Orrundo did not try to oversell the scope. We initially enquired about the retainer but after the scoping call, they suggested the Transition Programme would be more appropriate for what we were doing. That honesty was reassuring — they were more interested in giving us the right fit than the larger fee."
March 2025
Farizal Zainal
CEO, Professional Services · KL
"The readiness summary gave my leadership team a shared picture of where we stood before we announced anything. Some of the findings were uncomfortable — which is exactly why it was useful. The team at Orrundo did not soften things or tell us what we wanted to hear, which I respect in any advisor."
April 2025
Lim Mei Shan
People & Culture Lead · Johor Bahru
"We were mid-way through a difficult cultural shift and feeling a bit stuck. The Transition Support Programme helped us articulate the change in language that our people could actually relate to. The communication outline Amirul put together became the backbone of everything we sent out over the following four weeks."
May 2025
In Practice
Case Studies
Challenge
A Regional Professional Services Firm — Pre-Restructure
A 120-person professional services firm in Kuala Lumpur was preparing to consolidate two departments into one unified team. Leadership was uncertain about how this would land — there was history between the teams, and managers were unsure how to frame the change without creating unnecessary concern.
Approach
Change Readiness Conversation
Orrundo conducted structured interviews with eight team members across both departments over three days, following a consistent question guide while allowing flexibility for what emerged. The readiness summary identified three areas of concern that had not surfaced in management discussions, along with specific communication considerations for each group.
Outcome
Better-Informed Announcement, Smoother Early Transition
Armed with the summary, leadership adjusted both the timing and framing of the announcement. Three months after the restructure, the firm reported that the integration had proceeded with fewer flashpoints than previous changes of similar scale. The engagement ran for one week and cost RM 600.
"The summary gave us something concrete to work with before we said a word publicly."
Challenge
A Mid-Sized Logistics Operator — New System Rollout
A logistics company in Shah Alam had invested significantly in a new operations management system. The technical implementation was on track, but three months before go-live, the operations manager flagged that floor-level staff were resistant and that middle managers were uncertain about how to handle questions from their teams.
Approach
Transition Support Programme
Over four weeks, Orrundo worked with the operations manager and two senior supervisors to co-create a transition plan, draft layered communications for different staff levels, and design a feedback approach so that concerns could be tracked and addressed systematically in the weeks before go-live.
Outcome
Structured Rollout, Reduced Resistance at Launch
The system launched on schedule. Internal feedback gathered through the agreed approach showed that 78% of staff understood the reasons for the change and knew where to direct questions. The transition plan continued to be used by the operations team in the months that followed. Total engagement cost: RM 1,640.
"The communications outline became our reference document for every message we sent in the lead-up to launch."
Challenge
A Regional Education Provider — Leadership Transition
A private education provider in Petaling Jaya was navigating a significant leadership transition over a quarter — a founding director was stepping back and a new leadership team was taking on greater responsibility. The board wanted external support for the incoming leaders as they managed both the transition and the organisation's day-to-day.
Approach
Change Advisory Retainer
Orrundo held monthly advisory sessions over three months with the incoming leadership team, reviewed how the transition was being received internally, and helped the new leaders develop their communication and decision-making approach during a sensitive period. Running notes were maintained and shared after each session.
Outcome
Confident Leadership Team, Documented Transition Learning
By the end of the quarter, the incoming leadership team reported greater confidence in their communication approach and clearer frameworks for handling staff concerns. The Closing Reflection Report was used in a board presentation reviewing the transition. Total engagement cost: RM 2,900.
"Having a regular session to step back and think clearly — during a period when everything felt urgent — was genuinely valuable."
Reach Us
We Welcome Questions Before Any Commitment
If any of these experiences resonate with what your organisation is going through, we are happy to have an initial conversation. No obligation — just a direct and honest exchange about whether we might be a fit.
Phone
+60 3 2287 9154Office
No. 8-2, Jalan Telawi 3, Bangsar Baru
59100 Kuala Lumpur
Hours
Mon – Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 1:00 PM
Malaysian HR Excellence Commendation
Recognised in 2023 for contribution to people-centred change advisory in Malaysian mid-market organisations.
PDPA Compliant Practice
All engagement processes and data handling reviewed for compliance with Malaysia's Personal Data Protection Act.
Referral-Built Practice
Over two-thirds of new client enquiries arrive through direct referrals from organisations we have previously worked with.
Your Organisation's Experience
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