Terms & Conditions

last updated · may 2025

These Terms and Conditions govern the relationship between Orrundo ("we", "us", "our") and any individual or organisation ("Client", "you") that engages our advisory and consulting services. By proceeding with an engagement, you agree to the terms set out below.

1. About Orrundo

Orrundo is a business advisory practice registered in Malaysia and operating from Bangsar Baru, Kuala Lumpur. We provide non-regulated consulting services in the areas of organisational change, transition planning, and operational advisory. We do not provide legal, financial, medical, or any other regulated professional advice.

2. Scope of Services

Our services are described in the relevant service agreement or proposal provided to you prior to engagement. Services may include, but are not limited to:

• Change readiness assessments and structured conversations
• Transition planning and communication support
• Ongoing change advisory on a retainer basis

Any scope changes or additions must be agreed in writing by both parties before work begins on the amended scope.

3. Fees and Payment

Service fees are stated in the applicable proposal or service agreement and are denominated in Malaysian Ringgit (RM). Unless otherwise agreed:

• Fees are due within fourteen (14) days of invoice date.
• A deposit of fifty percent (50%) of the total fee may be required before work commences.
• Invoices unpaid beyond the due date may be subject to a late payment charge of 1.5% per month on the outstanding balance.
• All fees are exclusive of any applicable taxes unless stated otherwise.

4. Engagement and Commencement

An engagement is confirmed when Orrundo receives written acceptance of a proposal or service agreement, along with any required deposit. Work will not commence until this confirmation is received. Timelines stated in proposals are indicative and may be adjusted by mutual agreement.

5. Client Responsibilities

To enable effective delivery, Clients agree to:

• Provide timely access to relevant staff, documents, and information as reasonably requested
• Designate a point of contact responsible for coordinating input and approvals
• Respond to review requests within agreed timelines to avoid delays
• Ensure that information shared with us is accurate and complete to the best of your knowledge

6. Intellectual Property

All methodologies, frameworks, tools, and templates developed by Orrundo prior to or independently of any engagement remain our intellectual property. Upon full payment, you receive a non-exclusive licence to use any deliverables produced for your engagement for internal organisational purposes. Deliverables may not be resold, sublicensed, or shared with third parties without our prior written consent.

7. Confidentiality

Both parties agree to treat information shared during an engagement as confidential and to use it solely for the purposes of the engagement. This obligation continues for a period of three (3) years following the conclusion of the engagement. Confidential information does not include information that is publicly available, independently developed, or required to be disclosed by law or regulation.

8. No Guarantee of Outcomes

Our services provide structured advisory support, guidance, and process assistance. We do not guarantee specific organisational outcomes, results, or performance improvements. The success of any change effort depends on many factors, including decisions and actions taken by the Client and their team, which are outside our control.

9. Limitation of Liability

To the extent permitted by Malaysian law, Orrundo's total liability to a Client in connection with any engagement shall not exceed the total fees paid by that Client for the specific engagement giving rise to the claim. We are not liable for indirect, consequential, or incidental losses, including loss of revenue, profit, or business opportunity.

10. Cancellation and Termination

Either party may terminate an engagement by providing fourteen (14) days written notice. In the event of termination:

• Fees for work completed up to the termination date are payable in full.
• If the Client cancels within seven (7) days of a scheduled session or deliverable, a cancellation charge equivalent to the pro-rated session fee may apply.
• Any deposit paid is non-refundable unless Orrundo is responsible for the termination.

11. Rescheduling

Sessions may be rescheduled by either party with at least forty-eight (48) hours notice at no additional charge. Requests to reschedule with less notice will be accommodated where possible, subject to availability.

12. Data and Privacy

We handle personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our Privacy Policy. By engaging us, you acknowledge that staff members who participate in conversations or assessments may have their responses noted in an anonymised or summarised form within engagement deliverables.

13. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from or in connection with these terms shall be referred to the courts of Malaysia, unless both parties agree to an alternative resolution process.

14. Amendments

We may update these Terms and Conditions from time to time. The current version will always be available on our website. Continued engagement following any update constitutes acceptance of the revised terms.

15. Contact

If you have questions about these terms, please contact us at:

• Orrundo
• No. 8-2, Jalan Telawi 3, Bangsar Baru, 59100 Kuala Lumpur
• Phone: +60 3 2287 9154
• Email: [email protected]